From the very beginning our main goal has been to provide the best possible service to our GUESTS, almost to the point of obsession, we have been striving to constantly improve the quality of our services in order to have satisfied GUESTS that would come back again and again. So far, I think we have succeeded, the fact that Hotel “Ana” is regarded by almost all GUESTS as the most friendly and modern hotel in Sibiu.
But we don’t lay back in contentment, we are always remodeling, adding, retraining; it’s a vast hotel. To give you a few examples of our devotion to quality; we are in the process of applying for ISO 9001 certification for hotel quality, we send our employees for trainings outside Sibiu to improve their skills . And so on and on, constant improvements like the internet service in GUEST rooms that is now available.
These are details that you won’t usually notice when you visit us, but it’s reassuring to know that we are taking care of them. As you can see, to better serve you is foremost in our minds, always.

Respectfully yours,
Monica Masar
Hotel Manager